Customer Experience Specialist
Customer Experience Specialist
Location: San Diego, California | DOE
About Tomahawk Power
Tomahawk Power, dynamic, growing power equipment company, located in Miramar, San Diego, has an immediate opening for an Order Fulfillment Specialist to join our growing team. We offer our employees a fun, fast-paced, and rewarding environment! We are looking for a qualified, motivated, and detail-oriented Order Fulfillment Specialist to join our eCommerce and Outside Sales team.
Essential functions include, but are not limited to the following:
- Tomahawk Power provides full training in the industry, product line and ecommerce platforms
- Provide top level customer service to DTC customers by answering questions via phone calls, email, and chat systems.
- Help customers with troubleshooting and warranty assistance.
- Attract potential customers by answering questions and suggesting products and services.
- Answer customer questions related to sales orders, order status, and shipping updates.
- Collect customer feedback to drive continuous improvement across all areas.
- Resolves product or service problems by clarifying the customer’s concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; and following up to ensure resolution.
- Contributes to team effort by accomplishing related results as needed.
- Assist with telephone orders and technical support calls, including calls related to product installations.
- Answer email/chat inquiries through ZenDesk.
- Investigate and follow up on back orders by researching items in NetSuite.
- Develop and maintain a knowledge base of product line.
Qualifications
- 1-3+ years experience in customer service, sales, or tech support
- eCommerce experience is Preferred
- Experience with Zendesk Preferred
- Experience with Parcel and Freight Shipping Preferred
- Experience with ERP systems (NetSuite experience preferred)
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Computer literate is a must
- Ability to work in a team environment
- Ability to prioritize and multitask
Added Knowledge (Experience is not necessary, but an advantage)
- Willing to travel.
- Bilingual in English and Spanish.
Why Should You Apply?
- Paid Time Off
- Health Insurance
- Dental Insurance
- Retirement benefits or accounts
- Gym memberships or discounts
- Workplace perks such as food/coffee and flexible work schedules
Apply Now
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